Refund policy

Every piece is checked by hand before it leaves us, so we can make sure it reaches you complete and working. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or preference once an order has shipped. We do stand behind our work if something arrives defective.

What Is Covered

We will make it right if your item arrives with any of the following:

  • Damaged materials (torn cover, broken binding, cracked hardware)

  • A non functioning component (a pen that does not write, a lock that does not close)

  • Missing parts that were included in the listing

  • An item that does not match its listed description in a way that affects its use

What Is Not Covered

  • Change of mind or personal preference

  • Color or size chosen incorrectly at checkout

  • Normal wear from use

  • Damage that occurred after delivery

  • Any concern raised outside the 7 day window below

We do not provide warranties on our products beyond this defect notification period.

Reporting a Defect

If your item arrives defective, email us at help@lihamlane.com within 7 days of receiving your order. To file a return or exchange request, follow these steps:

  1. Take photos and a video of the defect.

  2. Write a short explanation of the issue and send it, along with your photos and video, to help@lihamlane.com. Please include your order number as well.

  3. Liham Lane will review your request and follow up with the outcome.

Your Options

Once we confirm the defect, you may choose one of the following, subject to availability:

  • Replacement of the same item

  • Exchange for another item of equal value

  • A refund

Refunds

Refunds are returned through bank transfer to the account used for payment. Please allow 30 business days for processing once your refund is approved.

Returning the Item

Once we confirm the outcome, pack the item securely, using the original packaging where possible, and ship it back to the Liham Lane address sent to your email. Return shipping is shouldered by the customer.

Contact Us

For any questions about your shipment, or to report a defective item, reach us at help@lihamlane.com.