Shipping policy

Last updated: September 5, 2026

We want every Liham Lane piece to reach you the way it left us, ready to hold your words. Here is everything you need to know about how we ship, and what happens if something isn't right when it arrives.

Shipping

Courier

We ship nationwide through LBC Express. No pick up or same delivery are offered.

Shipping Fees

Free shipping applies to all orders ₱3,000 and above.

For orders below ₱3,000, a standard shipping fee applies:

  • Metro Manila: ₱100

  • Provincial areas: ₱150

Delivery Timeframe

  • Metro Manila: 3 to 5 business days

  • Provincial areas: 5 to 7 business days

Delivery timeframes begin once your order has been handed over to LBC Express and are estimates, not guarantees. Delays caused by the courier, weather, or circumstances outside our control are outside our hands, though we will help you follow up with LBC if needed.

Order Processing Orders are processed and shipped every Saturday and Sunday once proof of payment has been confirmed before your order is handed over to LBC Express.

Tracking Once your order ships, we will send you a tracking number so you can follow your package on its way to you.

Returns and Defects

Every piece is checked by hand before it leaves us, so we can make sure it reaches you complete and working. Because of this, we do not accept returns or exchanges for change of mind, wrong size, or preference once an order has shipped. We do stand behind our work if something arrives defective.

What Is Covered

We will make it right if your item arrives with any of the following:

  • Damaged materials (torn cover, broken binding, cracked hardware)

  • A non functioning component (a pen that does not write, a lock that does not close)

  • Missing parts that were included in the listing

  • An item that does not match its listed description in a way that affects its use

What Is Not Covered

  • Change of mind or personal preference

  • Color or size chosen incorrectly at checkout

  • Normal wear from use

  • Damage that occurred after delivery

  • Any concern raised outside the 7 day window below

We do not provide warranties on our products beyond this defect notification period.

Reporting a Defect

If your item arrives defective, email us at help@lihamlane.com within 7 days of receiving your order. To file a return or exchange request, follow these steps:

  1. Take photos and a video of the defect.

  2. Write a short explanation of the issue and send it, along with your photos and video, to help@lihamlane.com. Please include your order number as well.

  3. Liham Lane will review your request and follow up with the outcome.

Your Options

Once we confirm the defect, you may choose one of the following, subject to availability:

  • Replacement of the same item

  • Exchange for another item of equal value

  • A refund

Refunds

Refunds are returned through bank transfer to the account used for payment. Please allow 30 business days for processing once your refund is approved.

Returning the Item

Once we confirm the outcome, pack the item securely, using the original packaging where possible, and ship it back to the Liham Lane address sent to your email. Return shipping is shouldered by the customer.

Contact Us

For any questions about your shipment, or to report a defective item, reach us at help@lihamlane.com.